AMI Redirect or Originate?


I have some trouble understanding the difference between the AMI Redirect command and the Originate command.

I want to get callers out of a queue and transfer them to an agent. Which one (Redirect or originate) do I use and why?

Redirect works on an existing A side channel. Originate creates a new A side channel.

Redirect channels are real channel addresses. Originate channels are technology/resource addresses, as used in dial strings.

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Much more powerful than the Redirect.

There is an existing A side channel in this case.