AMI confference asterisk 18

[munish]

Hi

My first post here , very new to Asterisk but not coding so just need some pointers

i have lots of questions but will try and limit them as much as i can.

What i need to do is this:

1. Caller A calls the call centre
2. Agent B picks up the call , puts Caller A on hold
3. Agent B calls - Person C - asks if he is available to take this call (there is authorisation via a web interface Agent B has to do )
4. Agent B , links up Caller A and Person C onto a call .
5. If Agent B hangs up the call between A and C continues.
6. If possible others can join the call between A and C

So in my mind the best way to do this is via a Conference Call and put both A and C into it and then others can join it too.

[meightee]

Hey Munish,

Looks like an attended transfer…

https://wiki.asterisk.org/wiki/display/AST/Feature+Code+Call+Transfers

No need to use conference, unless you always want to have the option to add others to the call…