AgetConnected event with forwarding

Asterisk Asterisk Support
1

Hello! I would like ask you some uncommon thing.

If I make call from 9997 SIP number to QUEUE number, phone with number 9995 get AgentCalled event. Till now everything is ok. But if agent with number 9995 without taking a call make a call forwad to number 9999, and last one takes the call, Asterisk gives event AgentConnected with MemberName: 9995.

So if agent_1 make queue call forward to any another number (agent_2, for example, and it event is not member of any queue) and this agent_2 takes the call, agent_1 get “AgentConnected” event and after discuss (agent_2 was talking) agent_1 get event “AgentConnected” and will go to “Wrapuptime”.

In my opinion this is wrong behaviour. Is there a way change this? This behaviour should be ok if agent_1 take the call and THEN make a transfer (blinded/attended), but not with forwarding queue call.

2

From the perspective of the queue that is the queue member that was connected even if the call was forwarded elsewhere. Since the concept of a member is only within app_queue there would be nothing else you could put there for a member.

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