Agents shown as busy using agent status application


#1

Hi,
The status of the agents in my system are continuously shown as BUSY with agent status application.Can anyone tell me what are the things that may lead to this?

I am using Asterisk 13.6.0.


#2

AgentRequest() shows agent status as BUSY continuously.


#3

Before investigating this I’d suggest upgrading to the latest version of 13 as 13.6.0 is over 3 years old, and chasing problems that have already been solved is a waste of time. If the problem still occurs you’ll need to provide the configuration and console output.


#4

Thank You, will try it