Hi
Following is my scenario
1:- Inbound call connect to agent
2:- After some talk customer would forward to IVR
3:- After completing IVR both agent and customer will rejoin the call.
Please suggest.
Thanks
Hi
Following is my scenario
1:- Inbound call connect to agent
2:- After some talk customer would forward to IVR
3:- After completing IVR both agent and customer will rejoin the call.
Please suggest.
Thanks
If you’re looking to reconnect to the same agent, you’ll want to pass a variable
to the IVR. You can probably use ${AGENTEXTEN}
to do something like this: This is not tested, you need to make sure that the variable
is passed to the [ivr]
context.
[ivr]
exten => 9999,1,NoOp(The IVR)
... do something
same => n,Dial(SIP/${AGENTEXTEN})
Only issue I see with this method is that call will be connected outside the queue, so if some queue stat is needed using this method the stat won’t be available
Thanks for replying. But what would be scenario in queue. Would customer rejoin the queue ? But in this case call may be connect to some other agent.
If you send the call to the queue it possible it will be connected to other agent, I dont know if new versions of Asterisk have such functionality of connect calls on a queue to an specific agent, I will need to review the documenation
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