Here’s the logic.
After a normal call into a specific DID, I want the user to be prompted to enter the # they would like to call (This is for our agents so they can call into the orginization with their analog cell phones when they are not around a internet connection for voip, then dial a number as if they were in the office).
I want all calls on a specific DID to
Prompt user for external # to dial
At the end of the call (after a eternal hangup) I want to prompt the person who initiated the call with a simple choice of
Press 1 if issue is resolved
Press 2 if Requires another callback at a later time
Press 3 if other (This option just refers them to an internal operator that will note the account in our CRM software)
Each one those options just runs an AGI script.
Any help on this dialplan would be GREATLY appriciated. Thanks!