I need some advise on how to implement remote supervision on different *.
Seems something rather classic for call-centers and would like to know which are the options.
The situation is the following one.
All boxes (2 *) are on a LAN with no NAT in between. The actual version is 1.6.2 but it can be updated to 1.8 or later stable.
One supervisor is connected to *2 and wants to monitor the communications on *1 and be able to talk as well.
Seems there are several options. I would like to have some advise on those choices, from the field feed-back
and encountered pb.
The first one is using chanspy in whisper mode on a local extension on the first box which would ring the extension on the second *
of the supervisor as Local/xxxxx. For that we would need a peer-sip trunk between all * and a dialplan with unique extension
for all boxes.
The second would be using meetme rooms clustered across multiple box.
The first communication is inside a meetme room on the first * and the supervisor is sitting in a meetme room on the second.
With the same hypothesis of peer-sip trunk, the idea would be to merge conferences on 2 local channels.
On which * would we have to launch the command ?
I read as well that starting from 1.6.2 there is a confBridge cmd which does not use Dahdi.
Is it better in terms of perf ?
is it reliable ? We don’t really have perf problem because we would have a lot of small conferences bridged on several *
with few participants in each.
Is there another way (better) to do that ?
Which one shall we go for ?
any suggestion is more than welcome. Choice of version of * as well ? Or point me to specific documentation.
Thank you very much in advance for your time.