# Acd

**URL:** <https://community.asterisk.org/t/acd/31593>\
**Category:** Asterisk Support\
**Created:** [June 7, 2010, 8:40pm UTC](https://community.asterisk.org/t/acd/31593 "2010-06-07T20:40:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![mj\_wald](https://avatars.discourse-cdn.com/v4/letter/m/e95f7d/32.png) [@mj\_wald](https://community.asterisk.org/u/mj_wald)\
**Post date:** [June 7, 2010, 8:40pm UTC](https://community.asterisk.org/t/acd/31593/1 "2010-06-07T20:40:53Z")

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I have created a ACD queue. I can log into it fine. When a caller dials in to the que and needs to wait for a agent they do not receive music, or any announcements.

I can see with the Asterisk Counsel that it is trying to play them, but it does not appear to work.

I have my announce messages in /var/lib/asterisk/sounds/en/ They are GSM files.

MOH is in MP3 format /var/lib/asterisk/mohmp3/music MOH works good on regular calls, even the logged in agent gets this when waiting for a call, just not a call caller in the queue.

Any help would be good.

Thanks