3-digit-extensions don't work when calling queues

Hello,
because of getting more employees in our company, we needed to add 3-digit-extensions in addition to our 2-digit-extensions.
When calling them directly, everything works fine - but those extensions have also been added to queues and in there, they do not work. (The phone is just silent, while the 2-digit-extensions are ringing).

This is our sip.conf:

[code][general]
context=default
allowoverlap=yes
udpbindaddr=IP
tcpenable=no
tcpbindaddr=IP
srvlookup=yes
language=de
transport=udp

pedantic=no
urlencode=yes

limitonpeer=yes

rtcachefriends=yes
rtsavesysname=yes
rtupdate=yes
rtautoclear=yes

qualify=5000
qualifyfreq=1
qualifysmoothing=yes
qualifygap=100
qualifypeers=1

rtnoupdate=no

maxexpiry=3600
minexpiry=60
defaultexpiry=120
mwiexpiry=3600

rtptimeout=60
rtpholdtimeout=300
rtpkeepalive=5

;tos_sip=cs3
;tos_audio=ef
;tos_video=af41
;tos_text=af41
;cos_sip=3
;cos_audio=5
;cos_video=4
;cos_text=3

videosupport=no
maxcallbitrate=384

prematuremedia=no

;dtmfmode=rfc2833
dtmfmode=auto

jbenable=yes
jbforce=no
jbmaxsize=200
jbresyncthreshold=1000
jbimpl=adaptive

contactdeny=0.0.0.0/0.0.0.0
;contactpermit=IP
;contactpermit=IP
contactpermit=IP

alwaysauthreject=yes
allowguest=no

allowsubscribe=yes
subscribecontext=company-subscribe
notifyringing=yes
notifyhold=yes
notifycid=yes

callgroup=10
pickupgroup=10

;externip=IP
;localnet=IP
localnet=IP
;localnet=IP
;nat=yes
nat=no

t38pt_udptl=yes
t38udptlsupport=yes
t38pt_rtp=yes
t38pt_tcp=yes

[authentication]

;[trunk]
;type=peer
;host=IP

[asterisk-staging]
type=peer
host=IP

[gateway01]
type=peer
;username=test01
defaultuser=test01
secret=pass
insecure=port,invite
host=dynamic
canreinvite=yes
qualify=yes
disallow=all
allow=alaw
allow=ulaw
dtmfmode=rfc2833
t38pt_udptl=yes
nat=no

; Datei Includes
#include “/etc/asterisk/sip_company.conf”
[/code]

This is the iax.conf:

[code][general]
bindport = Port
bindaddr = IP
disallow = all
allow = alaw
allow = ulaw

[iaxmodem]
type = friend
secret = password
port = Port
host = dynamic
context = fax-out
disallow = all
allow = alaw
requirecalltoken = no
[/code]

queues.conf:

[code][general]
persistentmembers = yes
autofill = yes
ringinuse = no

[security]
reportholdtime=no

member => SIP/101
member => SIP/102
member => SIP/103
member => SIP/21
member => SIP/202
member => SIP/22
member => SIP/31
member => SIP/310
member => SIP/32
member => SIP/33
member => SIP/34
member => SIP/35
member => SIP/36
member => SIP/37
member => SIP/308
member => SIP/309
member => SIP/401
member => SIP/42
member => SIP/43
member => SIP/44
member => SIP/45
member => SIP/46
member => SIP/47
member => SIP/48
member => SIP/501
member => SIP/52
member => SIP/53
member => SIP/55
member => SIP/56
member => SIP/57
member => SIP/58
member => SIP/59
member => SIP/60
member => SIP/61
member => SIP/62
member => SIP/63
member => SIP/64
member => SIP/65
member => SIP/66
member => SIP/67
member => SIP/69
member => SIP/710
member => SIP/71
member => SIP/72
member => SIP/73
member => SIP/74
member => SIP/75
member => SIP/701
member => SIP/77
member => SIP/78
member => SIP/79
member => SIP/81
member => SIP/802
member => SIP/82
member => SIP/83
member => SIP/84
member => SIP/85
member => SIP/86
member => SIP/87
member => SIP/88
member => SIP/89

[its]
reportholdtime=no

member => SIP/709
member => SIP/71
member => SIP/710
member => SIP/712
member => SIP/74
member => SIP/77
member => SIP/78
member => SIP/92
member => SIP/93
member => SIP/94

[accounting]
reportholdtime=no

member => SIP/31
member => SIP/310
member => SIP/32
member => SIP/33
member => SIP/34
member => SIP/35
member => SIP/36
member => SIP/37
member => SIP/308
member => SIP/309

[kermit]
reportholdtime=no

member => SIP/32
member => SIP/34
member => SIP/35
member => SIP/309

[gonzo]
reportholdtime=no

member => SIP/31
member => SIP/33
member => SIP/37
member => SIP/308
member => SIP/310[/code]

I am scared of posting the extensions.conf, as I do not know, which pieces of information are dangerous to put in an open forum.

Help is highly appreciated,
thanks!

What appears in queues.conf are not extensions, they are devices. Setting device resource names the same as extension numbers is bad security practice.

The relevant part of your sip.conf appears to be in etc/asterisk/sip_company.conf, which you have not provided!

Thank you so much, I am sorry for my mistake.

This is an extract of the file:

[code] [98]
type=friend
callerid="FAX"
defaultuser=98
secret=
mailbox=98@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[559]
type=friend
callerid="x"
defaultuser=55
secret=
mailbox=55@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[529]
type=friend
callerid="x"
defaultuser=52
secret=
mailbox=52@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[96]
type=friend
callerid="FAX2"
defaultuser=96
secret=x
mailbox=96@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[99]
type=friend
callerid="FAX"
defaultuser=99
secret=x
mailbox=99@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[739]
type=friend
callerid="x"
defaultuser=73
secret=
mailbox=73@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[729]
type=friend
callerid="x"
defaultuser=72
secret=
mailbox=72@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[769]
type=friend
callerid="x"
defaultuser=76
secret=
mailbox=76@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[666]
type=friend
callerid="x"
defaultuser=666
secret=
mailbox=666@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[97]
type=friend
callerid="FAX2"
defaultuser=97
secret=
mailbox=97@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[710]
type=friend
callerid="x"
defaultuser=710
secret=
mailbox=710@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes

[310]
type=friend
callerid="x"
defaultuser=310
secret=
mailbox=310@company
language=de
call-limit=4
context=company
subscribecontext=company-subscribe
callgroup=10
pickupgroup=10
host=dynamic
qualify=30000
canreinvite=yes [/code]

Does that help?

Thank you :smile:

I managed it now, had to reload the module. Thanks for help, anyway.